Stoney Nakoda Resort - Careers

Title: Experienced FRONT DESK AGENTS*** NEW RATE $15.00 per hour

Type of Employment: full-time

Department: Hotel

Date: 2010-07-07

Position Summary:

• The Front Desk Agent is responsible for taking resort reservations, checking guests in and out, taking resort payments and responding to guests\' questions and concerns.
• New Hourly Rate of $15.00 for Experienced Front Desk Agents

Essential Functions:

• Provides outstanding service excellence to guests
• Takes resort reservations in person or by phone in the absence of the Switchboard/Reservations Operator
• Greets, enters and confirms guests in the system, arranges payment, allocates rooms, etc.
• Ensures guests\' luggage reaches the room or is stored in storage
• Informs guests\' about hotel policies and procedures
• Provides tourist information to guests\' and provides information on the resorts features and specials
• Performs cashiering, cashes travelers\' cheques and exchanges foreign currency
• Place guests\' valuables in the safe if required
• Coordinates guests\' laundry, dry cleaning, shoe shining, room service and promotes other services
• ***For full details of Essential Functions please request Job Description

Qualifications:

• High School Diploma or suitable combination of education and experience; hotel or hospitality education preferred
• Excellent communication skills; both written and verbal
• Computer literacy in MS Office; hotel reservation software an asset
• Minimum 2 to 3 years of experience in front desk; 3-star + resort experience preferred
• First Nations experience an asset
• Other languages an asset
• Criminal Record Clearance Mandatory