Stoney Nakoda Resort - Careers

Title: Dual Dealer/Pit Supervisor

Type of Employment: full-time

Department: Casino / Gaming

Date: 2010-08-09

Position Summary:

• The Pit Supervisor is responsible to oversee the table games operations and ensure adherence to AGLC Terms and Conditions. This position supervises Dealers on a shift basis and provides performance feedback to the Senior Games Manager/Games Manager. Pit Supervisors, who hold Games Manager licenses will be rotated through Games Managers shifts as required to maintain their licenses.
• The Dealer is responsible for dealing cards to guests in accordance with AGLC Terms and Conditions while providing outstanding guest service excellence.

Essential Functions:

• Pit Supervisor:
• Provides feedback on Dealers in regards to performance to the Games Manager and supervises employees on a shift basis
• Ensures that games are conducted in accordance with CTCOG and house rules and monitors games activities
• Provides outstanding guest service excellence to table games guests, responds and resolves guest issues or escalates to the Games Manager
• Dealer:
• Welcomes guests to the table and provides outstanding guest service excellence
• Deals cards as per AGLC Terms and Conditions
• Monitors chips and cash
• Ensures the integrity of the game,observes problematic gaming guest behavior and reports to the Pit Supervisor
• ***For full details of Essential Functions please request Job Descpriptions.

Qualifications:

• Grade 10 education or suitable combination of education and experience
• Excellent communication skills; both written and verbal
• Computer literacy in MS Office
• First Nations experience an asset
• Other languages an asset
• Criminal Record Clearance mandatory
• ProServe, WHMIS, First Aid an asset