Stoney Nakoda Resort - Careers
Title: Dual Dealer/Pit Supervisor
Type of Employment: full-time
Department: Casino / Gaming
Date: 2010-08-09
Position Summary:
- The Pit Supervisor is responsible to oversee the table games operations and ensure adherence to AGLC Terms and Conditions. This position supervises Dealers on a shift basis and provides performance feedback to the Senior Games Manager/Games Manager. Pit Supervisors, who hold Games Manager licenses will be rotated through Games Managers shifts as required to maintain their licenses.
- The Dealer is responsible for dealing cards to guests in accordance with AGLC Terms and Conditions while providing outstanding guest service excellence.
Essential Functions:
- Pit Supervisor:
- Provides feedback on Dealers in regards to performance to the Games Manager and supervises employees on a shift basis
- Ensures that games are conducted in accordance with CTCOG and house rules and monitors games activities
- Provides outstanding guest service excellence to table games guests, responds and resolves guest issues or escalates to the Games Manager
- Dealer:
- Welcomes guests to the table and provides outstanding guest service excellence
- Deals cards as per AGLC Terms and Conditions
- Monitors chips and cash
- Ensures the integrity of the game,observes problematic gaming guest behavior and reports to the Pit Supervisor
- ***For full details of Essential Functions please request Job Descpriptions.
Qualifications:
- Grade 10 education or suitable combination of education and experience
- Excellent communication skills; both written and verbal
- Computer literacy in MS Office
- First Nations experience an asset
- Other languages an asset
- Criminal Record Clearance mandatory
- ProServe, WHMIS, First Aid an asset